Spirent is continuing to monitor the coronavirus (COVID-19) situation to ensure we make decisions that best support our health and the health of those around us.

From the onset of COVID-19, we have sought to implement policies and measures to ensure employees’ health and safety, while keeping our customer and partner needs top of mind.

As the global situation continues to evolve, our Business Continuity teams are monitoring developments daily and adapting our policies and measures in line with local legislation and guidance. This ensures we can continue to meet the needs of our customers and partners around the world.

Spirent support experts remain available to you, and for additional information please visit our Customer Service Center. 

The COVID-19 pandemic continues to present challenges for us all, but we are all in this together. Thank you for your continued confidence in Spirent, and I trust this update helps to assure you of our ongoing commitment to our people, clients, partners, and communities. 

Eric Updyke 
CEO, Spirent 

Q: Is Spirent support be impacted by COVID-19 and does Spirent expect continued disruption to Operations? 

A: Because of the polices and measure we put into place at the start of the pandemic, we have experienced minimal disruption to our supply chain and our support centers and global offices have remained operational. We continue to deliver service for our customers and partners. 

Q:  Are engineers still working? Will there be a delay in problem resolutions? 

A:  Yes, engineers are still working, and we will continue to work to minimize any delay in resolving customer issues. 

Q: Are you still providing on-site support? 

A: Yes, although within the context of regional and country-specific restrictions, which are changing real-time. On-site support requests continue to be reviewed on a case-by-case basis to make sure customer issues are resolved as quickly as possible, while considering the well-being of our employees, customers and partners. 

Q: Does Spirent have any solutions to help with remote testing during this time? 

A: Yes, Spirent does offer remote testing options. Please contact your Spirent sales representative or email support@spirent.com for more information.  

Q: What travel policies do you have in place with respect to your employees to ensure their safety and to prevent the spread of COVID-2019? 

A: Business travel continues to be restricted. Spirent’s temporary policy remains in place for individuals returning from affected regions. Even if their role requires them to be in a Spirent office location, they may not return to work ‘on-site’ until after a 14-day quarantine period. This includes both business and personal travel. 

Q: For those vendors who supply us with a contingent workforce or have contractors who may regularly visit our facilities, what policies do you have in place to ensure that such individuals do not put our workforce at risk? 

A: We are working with all vendors who supply us with contingent workforce or contractors who regularly visit customer facilities to make sure they are following the same rigorous guidelines. We are guided at all times by the regional and country-specific restrictions and legislation, and we are constantly reviewing all safety measures in to ensure they follow the latest guidelines.

Q: As a customer, If I have any further questions, who should I direct these to? 

A: Please contact your Spirent sales representative or email support@spirent.com. 

Q: As a partner, If I have any further questions, who should I direct these to? 

A: Please contact your local Channel Manager.